The only good news is that the opening night (8th July) will still be the first night of the tour (now 13th July). The bad news for people with tickets for 10th, 12th and 14th July shows is that they have been pushed back to March 2010!
Rescheduling Information
Due to the sheer magnitude of the “This Is It” concerts at the O2 Arena promoters and producers AEG Live and Kenny Ortega, Michael’s directorial partner and creative collaborator have elected to move back a few of the opening shows in order to meet the challenges presented by such a massive and technically complex show.
Organisers are determined that all Michael’s legions of fans attending the opening nights get the same quality of staging and level of entertainment. Only the four shows listed here are affected:
· 8th July will take place on 13th July 2009
· 10th July will be moved to 1st March 2010
· 12th July will be moved to 3rd March 2010
· 14th July will be moved to 6th March 2010
“Kenny and Michael are, at the same time, both creative pioneers and perfectionists. This show has grown in size and scope, thereby, necessitating more lead time for manufacture of the set, programming the content for the massive video elements, and, most importantly, more time for full production and dress rehearsals in the world’s busiest arena, the O2. As much as we agonized over this change in the original schedule, we are sure the fans will understand when they experience the level of entertainment Michael Jackson intends to deliver while also ensuring the safety of the musicians, cast and crew and the crisp execution of the production. It is AEG Live’s sincere hope that those lucky enough to have purchased tickets will have enough time to change their personal schedules and travel plans if they are coming from outside of London. We do not want anyone to miss this once-in-a-lifetime experience.”
Frequently Asked Questions
Q: Can I have a refund or exchange my tickets?
A: Yes, anybody who cannot make the rescheduled dates for any reason will get a full refund of the ticket and booking fee. Customers who booked with Ticketmaster will be contacted directly and offered an exchange to the new shows or a refund
Q: I will attend the new rescheduled event date. Is my seat location still valid?
A: You will have the same seat originally purchased.
Q: How can I speak to someone at Ticketmaster regarding my order?
A: Please call Ticketmaster’s Customer Support Team on 0844 277 9982. The lines are open Monday to Friday from 9.00am to 8.00pm and Saturday and Sunday from 10.00am to 4.00pm. International Customers please call +44 (0)161 385 2111.
Q: My event date is affected. Will my ticket have the newly rescheduled date on it?
A: Fans that are able to attend the rescheduled dates will be issued tickets with the new date printed on it.
Q: Can tickets be sent to a different address?
A: Unfortunately, for security reasons Ticketmaster will only dispatch tickets to the billing address of the card used to pay for the tickets. This procedure is in place as credit/debit card fraud is on the increase with telephone and internet bookings and is there to protect the card holder. All policies relating to the collection of tickets is agreed between Ticketmaster and the venue/promoter to reduce incidence of credit/debit card fraud.
Q: How can I check the confirmation of my Ticketmaster booking?
A: You can check the details of your booking by:
1. Viewing “My Account” on line* at Ticketmaster
2. By calling the Ticketmaster 24hr order confirmation telephone line on 0870 242 4442
(*Please note this facility is only available for online bookings).
You will need your booking reference number or the credit card number used at the time of purchase.
Q: Can I go to any of the other dates earlier than March 2010?
A: At this time all dates are sold out other than for a few remaining Hospitality packages.
Q: Why has the first night been rescheduled 5 days later and we have to wait until March 2010?
A: This is due to technical reasons and to ensure that all fans get to experience the same level of quality and entertainment.
Q: Will any other shows be affected?
A: We are confident that these will be the only changes to the shows.
Q: My travel plans have been disrupted. Will I be compensated for loss transportation bookings and hotel?
A: Unfortunately Ticketmaster is not responsible for accommodation and transportation reimbursement.
Q: When will I receive my tickets?
A: Tickets may not be dispatched until closer to the event. Ticketmaster aims to dispatch tickets as soon as possible. We are not able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive.
If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please contact Ticketmaster directly using the “Ask a Question” facility at Ticketmaster. Please include your reference number and the name and postcode the booking is under. Ticketmaster only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.
Michael, who is directly involved with all aspects of the styling/choreography/band selection and rehearsals, is working around the clock to ensure this is the show to end all shows!
Kenny Ortega, Michael’s directorial partner and creative collaborator said, “After directing the Dangerous and HIStory tours, I know what the fans expect and myself and the team want to deliver a flawless production. We apologise to all disappointed Michael Jackson fans and remain extremely dedicated and focused on creating an exceptional live music experience.”
FULL LIST OF DATES:
· 13TH JULY 2009*
· 18TH JULY 2009
· 22ND JULY 2009
· 24TH JULY 2009
· 26TH JULY 2009
· 28TH JULY 2009
· 30TH JULY 2009
· 1ST AUGUST 2009
· 3RD AUGUST 2009
· 10TH AUGUST 2009
· 12TH AUGUST 2009
· 17TH AUGUST 2009
· 19TH AUGUST 2009
· 24TH AUGUST 2009
· 26TH AUGUST 2009
· 28TH AUGUST 2009
· 30TH AUGUST 2009
· 1ST SEPTEMBER 2009
· 3RD SEPTEMBER 2009
· 6TH SEPTEMBER 2009
· 8TH SEPTEMBER 2009
· 10TH SEPTEMBER 2009
· 21ST SEPTEMBER 2009
· 23RD SEPTEMBER 2009
· 27TH SEPTEMBER 2009
· 29TH SEPTEMBER 2009
· 7TH JANUARY 2010
· 9TH JANUARY 2010
· 12TH JANUARY 2010
· 14TH JANUARY 2010
· 16TH JANUARY 2010
· 18TH JANUARY 2010
· 23RD JANUARY 2010
· 25TH JANUARY 2010
· 27TH JANUARY 2010
· 29TH JANUARY 2010
· 1ST FEBRUARY 2010
· 3RD FEBRUARY 2010
· 8TH FEBRUARY 2010
· 10TH FEBRUARY 2010
· 12TH FEBRUARY 2010
· 16TH FEBRUARY 2010
· 18TH FEBRUARY 2010
· 20TH FEBRUARY 2010
· 22ND FEBRUARY 2010
· 24TH FEBRUARY 2010
· 1ST MARCH 2010*
· 3RD MARCH 2010*
· 6TH MARCH 2010*
